Customer feedback

CUSTOMER ONLINE FEEDBACK

Thank you for taking our survey!

We have 10 quick questions about your experience that will help us serve you better in the future.

1. How satisfied were you with our receptionist?

Very happySomewhat happySomewhat unhappyVery unhappyNot applicable

2. How satisfied were you with our optometrist?

Very happySomewhat happySomewhat unhappyVery unhappyNot applicable

3. How easy was it to follow our procedures?

Very easy to followFairly easy to followSomewhat confusingVery confusing

4. What do you think about our frames and lenses product range?

Very good rangeA good rangeSomewhat limitedVery limitedNot applicable

5. Is our price point for exams and spectacles what you expected?

Much cheaper than I expectedSlightly cheaper than I expectedExactly what I expectedSlightly more than I expectedMuch more than I expectedNot applicable

6. Thinking of the primary reason for your visit, did we meet all your needs?

All needs were resolvedPartial needs were resolvedNot at all

7. Thinking of the time you spent in the practice, did it take

Way too longA little longer than I expectedExactly what I expectedShorter than I expectedWay too fast

8. Overall, how satisfied were you with your Tony Han Optometrists experience?

Very happySomewhat happySomewhat unhappyVery unhappy

9. The next time you have any eye care needs, how likely are you to revisit us?

Very likelyMaybeNot at all likely

10. How likely are you to recommend Tony Han Optometrists to a friend or family?

Very likelyMaybeNot at all likely

Which of our staff served you?

AmberVictoriaTony

Please leave your suggestions on areas we can improve on, or any positive feedback here:

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